Terms & Policies

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Privacy Policy

Last updated: 01 December 2025

Undependant (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following information when you use our website, book a call, or become a coaching client:

· Name

· Email address

· Phone number

· Relevant personal background shared voluntarily during coaching

· Payment information (processed securely by third-party providers)

· Website analytics (via cookies and tracking tools)

2. How We Use Your Information

We use your information to:

· Provide coaching services

· Communicate with you about sessions, updates, or changes

· Manage bookings and payments

· Improve our website and services

· Send occasional marketing messages (you can unsubscribe anytime)

3. How Your Information Is Stored

We store your information securely using reputable third-party platforms such as:

· Website hosting

· Scheduling/booking software

· Email or CRM systems

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

4. Sharing of Information

We do not sell your data.
Your information may be shared only with:

· Service providers essential to our operations (e.g., booking software, payment processors)

· Authorities if required by law or to prevent harm

5. Your Rights

You have the right to:

· Access your personal information

· Request correction

· Request deletion

· Opt out of marketing communications

Contact: connect@undependant.com

6. Cookies & Tracking

Our website may use cookies, pixels, and analytics tools such as Facebook Pixel or Google Analytics to improve user experience and advertising relevance.

7. Updates

We may update this policy occasionally. The latest version will always be available on our website.

Disclaimer (Coaching & Content)

Last Updated: 01 December 2025

The content, coaching, sessions, website material, social media posts, and resources provided by Undependant are for educational and personal development purposes only.

Not Medical or Mental Health Advice

• Undependant is not a medical practice or mental health service.
• We do not diagnose, treat, or cure any medical or psychological conditions.
• Coaching is not therapy, counselling, or a substitute for professional healthcare.

Personal Responsibility

By engaging with Undependant services, you acknowledge:

• You are responsible for your own decisions, actions, and wellbeing.
• You agree to seek professional help if experiencing severe anxiety, depression, addiction withdrawal symptoms, or thoughts of harm.
• If you are under medical supervision, you agree to follow your doctor’s advice.

Results Are Not Guaranteed

Everyone is unique. Results depend on your commitment, actions, and personal circumstances.
Undependant makes no guarantees of specific outcomes.

Emergency Situations

Undependant does not provide crisis services.
If you are in immediate danger or at risk, contact:

• 111 (NZ Emergency Line)
• Local crisis hotline
• Your GP or mental health provider

By using our website or engaging in coaching, you agree to this disclaimer.